What the Dog Saw…Did not See

Visualizing Knowledge

From the lowly perspective of a dog’s eyes, everyone looks short – Chinese proverb

From knowing to SEE ing

All dogs do not see the same

Stray dogs see better  than domesticated dogs

The latter become less intelligent in the process.  Leveling?

They may not be very ‘lowly’ as the Chinese say

We haven’t fared any better than them

On Community Intelligence !

Even the dog sees that we have gone astray !


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Sustained High Performance by Design

Facts, fiction and metaphor

Are we guided by facts or fiction?

We are guided less by facts and more by myth, fiction and fantasy.

9/11 is a fact, not illusion, so are the war 1, war, 2 and the war 3 now going on. We have democratized wars and conflicts, flattened it (The world is flat- Friedman) dispersed them all over the planet.

Bear Stearns, Freddie Mac, Fannie Mae, Lehman Brothers, AIG, the pharaohs of financial pyramids walk away leaving their accumulated follies on to the public. When the same happens to the farmers the escape route is suicide for many

Facts do not take hold of our minds as myth, fantasy and fiction do. The superman, batman, hunks, WWF, larger than life heroes/heroines, science fiction, the star wars and particle accelerators are attempts at creating modern myths. We need more and more potent amnesiacs, analgesics and anti-BIOTICS – substitutes to do away with the grim reality of life. Older myths still survive and we continue to be driven more and more by shadows and myths. We wish to forget facts or sweep them under the carpet. In India, we have an ancient text by name Bavishya Puranam. Bhavisya means future and puranam is an old epic story. I hope you see the twist. It is time for us to rely on myths to create a more desirable future. This is why we are compelled to talk in metaphors, since we are in a process of creating something which does not exist .

As technological bandwidth and connectivity increase, human bandwidth and connectivity decrease. I see this all around me, with my own children demanding more and more bandwidth and becoming less and less concerned about broader issues. I have begun to suspect that their jobs are creating an occupational hazard to them and the society at large. The higher incidence of suicides in Bangalore, to me, is a bandwidth problem of the latter kind. So is the terrorist issue. The first step to the making of a terrorist is to narrow his bandwidth. The multitude of disciplines and the silos they create offers the best setting for the narrow bandwidths which in turn chokes the channels creating more noise than communication. We need a Meta discipline, the first discipline, which connects the scientists, priests and the artist to transcend these barriers to communication and community since all the three are in the same business – that of explaining reality to lesser mortals like us. The knowledge hole is more serous than the ozone hole.

The bandwidth problem is not exclusive to the younger generation. Institutions too pass through the process. The midlife crisis of the CEO is passed on to the organization he heads, that of the politician to the country and of the Guru to the disciples

I met Jo on the beach, in my time with the fishermen. We continue to meet on the beach, less frequently, since he has moved to another shore. He is a PhD in his area of expertise but you would not get these thoughts anywhere in his work or even in the class rooms when he teaches. There is a risk attached with a wide bandwidth. One could be ‘excommunicated’. He believes in many births/many lifetimes. He still has hopes of pulling me over to his position on birth and rebirth. I am tempted to do so when confounded by the recollection of childhood memories in our workshops. I am afraid that after the age of five there is a kind of growing down in the process of socialization. Much later one could reconnect with these memories and grow up. I am yet to make up my mind whether to join his school or not but I have gained a lot from his arguments

Here is a brief on our many sessions on the beach over many years, since 1985

He would watch the waves beating on the shore and would talk about the waves in the production of bio-mass in the sea and the consequent rise and fall in fish production, what it does to fishing, corresponding waves in farmers’ produce on the land, the waves in life, business, and markets. He taught me to see things as waves and cycles. He foresaw the present crisis in financial markets and the coming economic slowdown, the big crunch in demand driven by the inability to connect to the voice of the masses across the planet.He has a pet theory on why Jesus recruited Peter as his CEO against our current paradigms of selection, recruitment, training and development. He challenged my B-school education. “If you have any competencies that you claim to have, go to the bottom of the pyramids and prove it rather than skimming the cream and stamping them with Ivy League labels”. Christ made the choice since Peter would fit the bill in terms of his mental maps that go with a fisherman.

So next time you go head hunting check their mental maps!

He stripped me of my notions of an internal flatland which he told me is the inheritance of all land based humans, since the beginning of settled agriculture, some 10,000 years in the past. Prior to that, the fishermen and the people on the land had the same worldview. Both were hunting and gathering. He was born in a fisher family, used to go fishing with his father as a child, an outsider to the flatland, having lived on the coast and the sea for generations. A good fisherman has a different worldview closer to reality than the humans on land. He is pushed to the brink much more than the farmers. He produces much more than the farmer yet he is poorer. He is seldom driven to suicide and the spirit of community is more alive in the ecosystem people who survive on common property resources

He is the one who introduced me to the concept of digital, analogue bandwidths and the other bandwidth, of expectancies in human communication and how the net result has not been any better. He has a very wide bandwidth which you would know only at a personal level. He would go on how water is recycled on the planet, how everything is in a cycle or process, that there is nothing linear or ‘straightforward’ about nature and then take the quantum leap to conclude that we too pass through a higher order version of the process. If we want we can break out of that giant wheel of births and rebirths

He challenged me with some insights from his many life times

Of the time he was in Egypt and Joseph’s dream of the good years and bad years. How the natural cycles in primary production would hurt the farmers and how famines would result unless the state steps in to lend a helping hand when the cycles turn against the farmer and why left to themselves, markets will fail the farmers. More so in the case of fishermen who have no property rights other than common property and open access to resources.

Of the time he was in Jerusalem and how Jesus had been reinvented over centuries to suit the bandwidth requirements of different times. Low bandwidth of practitioners leads to creation of silos and pyramids in disciplines which kills community and would conclude with a sigh. “It is all about bandwidth, of people, technology and the interface”

The Process – Enhancing bandwidth

I was playing a game with 57 MBA students for two days. It went on from 9.00 AM to 9.00 PM on day 1 and from 9.00 AM to 6 .15 PM on day 2

Prior to the game, I talked to a local politician to understand the business he is in, that of development of the locality

I also talked to their professor to get some insights about these young men and women who are in the business of becoming businessmen

The game commenced with an assessment of their present position, globally and locally, in the context of the global meltdown and the situation of the locality

Both the politician and the professor were exceptional people who will not fit in with our perceptions of the run of the mill in this category

Then the game with the students began, simulating an organization working together as a community for two days and an open selection process of identifying a group who would be offered premium placements   on the basis of their mental maps. Then I checked their mental maps on many issues.

All of them had a map as shown in figure 1 deeply ingrained in them, the code for failure – BOOMS AND BUSTS. They will with those maps will build their towers of babylon and will be wall street smart.

Mental maps

Fig. 1 is about birth maturity and death. Fig 2 shows the shift to a dynamic one of continual improvement and renewal. Is such a shift possible?

The first set never goes beyond the level of a clock or a bullet leaving the barrel of the gun. The difference is only in the duration, time.  The potential to self-regulate or the potential to transform to a learning engine, a sustained high performance system, is not expressed. The claim to culture, civilization, evolution, improvements are but empty boasts

Why so?

Columbus reached America. He never wanted to go there.  We too are as good as our maps.

Can we have a better set of maps? I told them of the Eagle’s gift

Between before and after, it is not the world that has changed but the map of the world. This is all that we can do and that is good enough.

The problem is not with the world but our maps of the world

We did quite a few other things, more stories, team learning, dialogues, Buddha’s smile, discussed the First Discipline Framework

They presented their understanding of the framework, told me of their dreams on the morning of the second day. They were surprised to look at their own process. All of them came up with evidence and data about the shifts, each contributing to the community learning process

We can indeed observe ourselves 24/7, the first step to continual improvement.

We positioned ourselves, fixed the direction for the journey and reflected over our improvements during the process. The shared space expanded as we moved along with the work.  The map for a learning community was crafted and the process is on.

Simulating High Performance – Defying gravity

The Business Strategy Simulation: New University, Udayagiri, TN. Number of participants – 61 including the three facilitators. The System of Profound Knowledge, (Deming) helps us to see how complex organisations work.   Organisations   guided by SPK will be more effective and successful. We demonstrate this using the First Discipline Framework. We tell stories, about 15 of them. Every community need to tell its own stories and recreate old stories. We reflect every now and then and the participants develop the game. Harvard agrees with what we have been doing for twenty years. http://hbswk.hbs.edu/item/6119.html

The Simulation

  • How do we fix the true north (the true point)
  • The business, transformation of the crowd to a sustained high performance community
  • Choose the CEO , prescribe a process, Position him so that he positions the community and make sure that the community is on a path of continuous improvement – sustained high performance
  • The CEO selects a custodian of maps, CTO, Facilities Manager, other additional positions as required
  • Selection of VPs Marketing, HR , Finance, Learning and Development , timelines
  • Position them in the appropriate quadrant by consensus of the group
  • The CEO fixes the true north , describes his compass function
  • The VP marketing outlines the market potential, BDP and personnel requirements / product/market mix, pricing, targets
  • VP HR – translates the business plan and organize the human component
  • VP Fin – the controller of weights and measures – Metrics
  • VP L&D – his/her business is that we learn continuously
  • Other roles: Regulators/industry associations/venture capitalists , external public

In the mornings we recollect our dreams to check whether our unconscious is aligned with our conscious. The process goes on for six days from the beginning to the 12th evening. Everyone worked on their own during the two holidays in between and continued to add value.  We climbed peaks and took glimpses of the blue ocean space and at times fell down to the valleys like humpty dumpty but managed to gather ourselves together and continue on the journey.

The game continues… but we are back to our respective places of work. Are we back to the same place? Certainly not, we have moved ahead towards true north, 61 of us … a learning community.

The journey/process is on. We plan to meet again